5 Ways to Fail at Customer Experience Management
#CustomerExperienceFail. We’ve all been there as consumers. If we’re honest as professionals, we know we’ve also disappointed our customers at times. Even with the best of intentions, great training and hard work — it can happen. To...
Top 9 Things Your Customers Really Wish Your Website Had
The truth is customers want specific things to make their interactions with your brand more meaningful. You don’t have to be a programming ninja (or Jedi mind-melder) to understand what they want and make sure it happens so your customers are happy.
They’re Talking – Are You Listening?
Customer delight is a major goal for every business. Happy customers build credibility. Unhappy customers are bad news. Here’s the challenge, for every customer who bothers to complain, 26 other customers remain silent. I know you’re busy, but are you actually listening? If you are, you can prevent many problems and solve others faster.
Perception is Reality…
The “reality” your customer leaves with is their perception of your website, office, staff or service. That perception a usually a lasting one, often hard to change and can be formed in as little as 4 seconds.
