![The One Thing Successful Businesses Never Fail At](https://www.go17blue.com/wp-content/uploads/2020/04/image.jpeg)
![The One Thing Successful Businesses Never Fail At](https://www.go17blue.com/wp-content/uploads/2020/04/image.jpeg)
![5 Ways to Fail at Customer Experience Management](https://www.go17blue.com/wp-content/uploads/2015/04/blog-customer-experience.jpg)
5 Ways to Fail at Customer Experience Management
#CustomerExperienceFail. We’ve all been there as consumers. If we’re honest as professionals, we know we’ve also disappointed our customers at times. Even with the best of intentions, great training and hard work — it can happen. To...![Top 9 Things Your Customers Really Wish Your Website Had](https://www.go17blue.com/wp-content/uploads/2014/11/laptop-site.jpg)
Top 9 Things Your Customers Really Wish Your Website Had
The truth is customers want specific things to make their interactions with your brand more meaningful. You don’t have to be a programming ninja (or Jedi mind-melder) to understand what they want and make sure it happens so your customers are happy.
![They’re Talking – Are You Listening?](https://www.go17blue.com/wp-content/uploads/2014/11/headphones-listening.jpg)
They’re Talking – Are You Listening?
Customer delight is a major goal for every business. Happy customers build credibility. Unhappy customers are bad news. Here’s the challenge, for every customer who bothers to complain, 26 other customers remain silent. I know you’re busy, but are you actually listening? If you are, you can prevent many problems and solve others faster.
![Perception is Reality…](https://www.go17blue.com/wp-content/uploads/2010/07/perception.jpg)
Perception is Reality…
The “reality” your customer leaves with is their perception of your website, office, staff or service. That perception a usually a lasting one, often hard to change and can be formed in as little as 4 seconds.